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Admin Job Application

REPORTS TO:

Jordan Akers, Clinical Intake Director

DESCRIPTION:

The Staffing Coordinator is here to support our nursing and operations teams. This role is responsible for coordinating nurse staffing assignments, managing restaffing requests, and ensuring timely and accurate entry of patient referral and scheduling data into our system. The ideal candidate will thrive in a fast-paced environment, maintain strong communication with internal teams and pharmacy partners, and be passionate about supporting patient care logistics.

ESSENTIAL FUNCTIONS:

  • Call, text, or email to nurses for availability.
  • Update pharmacies on staffing status daily.
  • Performing Welcome Calls to patients and uploading the file into Nurse Plexus.
  • Confirm start-of-care (SOC) dates with nurses, patients, and pharmacies.
  • Handle scheduling changes and travel coordination.
  • Confirming the first visit with the RN, patient, and ensure RN is aware to contact patient within 24 hours.
  • Use RingCentral, Nurse Plexus, Microsoft, and Salesforce for communication and documentation
  • Monitor and respond to restaff requests from nurses, patients, or pharmacy partners
  • Escalate complex restaff or availability issues to management when needed.
  • Reporting NO-GO and reasons.
  • Maintain professionalism and a positive tone in all interactions.
  • Perform all other duties and tasks as assigned.

REQUIRED QUALIFICATIONS:

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • 1–2 years of healthcare, medical staffing, or administrative support experience.
  • Proficiency in data systems such as Alaya Care, Salesforce, or similar EMR platforms is a plus.
  • Strong organizational skills with attention to detail and follow-through.
  • Excellent verbal and written communication.
  • Ability to work independently and as part of a collaborative team.

REPORTS TO:

National Director of Nursing

DESCRIPTION:

The Nurse Manager Liaison is a licensed professional who assumes responsibility and authority for the management and administration and coordination of the RN Independent Contractors and Pharmacies in accordance with the company standards and policies and state, federal, and accrediting body guidelines.

Nursing Manager assists in providing onboarding of new nurses, constant communication with new hires to ensure they are set up for success with the company, communicates frequently with assigned nurses, liaises between pharmacies and nurses as to pharmacy policies and procedures and performs case management duties for patients in assigned regions.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

  • The Nurse Manager Liaison will conduct an introductory conference with each New Hire RN Independent Contractor. The NML will discuss company points of contact, case reporting expectations, scheduling of availability, identify areas of skills reinforcement, documentation and the timeline for document submission and error correction process, specific pharmacy requirements, change of condition/adverse event reporting to Pharmacy, MD, and NML.
  • If extensive deficit noted, Nurse Educators will be notified to arrange for further education.
  • The Nurse Manager Liaison will maintain contact with new hires on a bi-weekly basis and as needed, assist them with the process of obtaining new patients by collaborating with the intake team to understand any barriers they may face.
  • The NML will counsel nurses, as requested, to reinforce their contractual obligations to provide skilled services according to MD orders, Pharmacy Policies, and documentation requirements. If a contractor requires continual counseling, the issues will be reported to the National Director of Nursing.
  • Each Nurse Manager Liaison will manage specific regions, divided into teams according to the structure of Intake. The NML is expected to communicate with nurses, pharmacies, and administrative staff through phone calls, text messages, or emails as necessary.
  • The Nurse Manager Liaison will be the point of contact for pharmacies to obtain visit schedules, report issues, complaints, new or changed orders, authorizations, POT Approval/Faxing and other requests by pharmacy.
  • The Nurse Manager Liaison will perform Case Management of patients in assigned region as follows:
    1. Assessing that the ongoing needs and goals of patients and their families are met.
    2. Approving and faxing the Initial Plan of Treatments to the MD for Start of Care and Recertification periods, (when available in NP) as applicable by state law and pharmacy requirements.
    3. Advocating appropriate care and infusion tolerance with pharmacy for patients and their families.
    4. Ensuring that both initial and updated orders or authorizations are present in-patient charts, verifying their accuracy related to infusion type, post-infusion monitoring, and visit counts. The NML will request necessary information from the pharmacy and obtain updated authorizations if there are changes in frequency or orders (e.g., infusion duration, number of visits).
    5. Managing the annual competency checklist and performance reviews for assigned nurses.
    6. If needed, the Nurse Manager Liaison will be available after hours as
      requested.
  •  The Nurse Manager Liaison will always represent themselves and RNE in a professional and ethical manner. They will interpret nursing standards, policies, and procedures while ensuring compliance with regulatory organizations, and providing guidance and support to nursing staff regarding appropriate documentation to maintain compliance with safety regulations.
  • The NML will complete follow-ups on patient compliments, complaints, incidents, adverse drug reactions, and document these on the appropriate forms. They will also participate in the Performance Improvement Program activities as necessary.
  • The NML will hold patient care conferences, in-services, and departmental meetings with assigned nurses as needed.
  • The Nurse Manager Liaison will maintain professional licensure, Liability Insurance, CPR Certifications, and health requirements as well as demonstrates clinical competence, keeps RNE HR file documents up to date.
  • The Nurse Manager Liaison will assist in reviewing Infusion Nursing Notes for clinicians in need of documentation education.
  • The Nurse Manager Liaison will understand duties related to the Comprehensive Emergency Management Plan and will perform as needed for their assigned regions.
  • The Nurse Manager Liaison will report directly to the National Director of Nursing to include work schedules, time off, vacation, illness, etc. Time off should be submitted for approval to NDON in a timely manner.
  • The Nurse Manager Liaison will be available to cover phones for the Eastern, Central, Mountain and Pacific Time zones. This can be split between each NLM. Hours available are from 9:00 a.m. to 7:00 p.m.
  • The Nurse Manager Liaison will perform any other duties as requested by National Director of Nursing as needed.

REQUIRED SKILL & QUALIFICATIONS:

  • Associates degree or higher in nursing or healthcare administration.
  • Experience in a home infusion or infusion setting.
  • Experience in nursing management.
  • Understanding of standard clinical procedures, and nursing rules and regulations.
  • Strong understanding of medical terminology, and infusion supplies used in the home setting.
  • Strong organizational and time management skills.
  • Strong computer skills, including excel, PowerPoint, and MS Teams
  • Functional knowledge and use of Nurseplexus.

PREFERRED QUALIFICATIONS:

  • BSN or higher in nursing or healthcare administration.
  • CRNI, IgCN or other infusion credentialing.

REPORTS TO:

Clinical Intake Director

DESCRIPTION:

The Medical Data Entry Specialist will be responsible for accurately and efficiently entering medical data into our computer database, ensuring compliance with HIPAA regulations, and maintaining the integrity and security of medical records. The Specialist will assist in communicating with the pharmacy coordinators, RNE field nurses, patients, and multiple departments of RNE daily. The specialist will be professional, compassionate, patient, and able to multi-task. The Specialist will be able to determine the priority of pharmacy, patient and nurse needs and triage appropriately. The Specialist will also assist the Clinical Intake Manager and Staffing Coordinators as needed.

ESSENTIAL FUNCTIONS:

  • Enter medical data into the computer database with high accuracy and efficiency.
  • Interpret and accurately input medical documents into the system.
  • Monitor data entry accuracy to ensure data integrity and completeness.
  • Adhere to HIPAA regulations and maintain strict patient data confidentiality.
  • Review documents and forms for accuracy and completeness before entering data.
  • Communicate feedback, results, and discrepancies to the Clinical Intake Manager.
  • Maintain organized records and filing systems to facilitate easy retrieval of data.
  • Assist in other job descriptions when possible and collaborate with the team to meet deadlines.
  • Adhere to all data entry rules, guidelines, and quality standards.
  • Multitask effectively while maintaining a high level of accuracy in data entry.
  • Troubleshoot data entry problems and errors to ensure data accuracy.
  • Provide support and assistance to other staff members as needed.
  • Participate in after-hours coverage, including weekends, holidays.
  • Attends patient care conferences, in-services, and departmental meetin
  • Maintains professional licensure.

SKILLS & QUALIFICATIONS:

  • High School Diploma or GED
  • 1-2 years of experience in data entry, especially in a medical or healthcare environment.
  • Familiarity with various data entry software, including Sales Force, Nurse Plexus, and Ring Central.
  • Understanding HIPPA regulations.
  • Knowledge and understanding of medical terminology.

REPORTS TO:

Manager of Health Information Department

POSITION SUMMARY:

The Plan of Treatment (POT) Assistant is responsible for supporting the timely and accurate processing, tracking, and coordination of patient Plans of Treatment (POTs), Recertifications, Start of Care (SOC) orders, and physician-signed documentation in accordance with ACHC standards and applicable state and federal regulations. The POT Assistant ensures that physician orders are obtained, logged, and appropriately routed to clinical and administrative departments to support patient care and compliance.

SCOPE:

This position supports all clinical operations across RN Enterprises Infusion Services, Inc., including services rendered through contracted staff and affiliate entities.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Documentation Management
    • Maintain accurate tracking logs for all active and pending Plans of Treatment, Recertifications, SOCs, and supplemental physician orders.
    • Verify POT accuracy, including drug name, dose, route, frequency, and duration, as well as appropriate physician signatures and credentials.
  2. Coordination of Signatures
    • Coordinate timely physician signature acquisition, including fax, email, electronic signature platforms, or courier as appropriate.
    • Follow up with physicians or physician offices within defined timeframes to avoid lapses in signed orders.
  3. Regulatory Compliance
    • Ensure all documentation complies with ACHC standards, payer-specific requirements, and internal policy timelines.
    • Monitor due dates for recertifications and communicate with clinical leadership when delays or risks arise.
  4. Collaboration
    • Collaborate with the Intake, Scheduling, and Clinical teams to ensure seamless onboarding and continuity of care for new and ongoing patients.
    • Communicate effectively with pharmacists, nurses, and referring providers regarding missing or incorrect information.
  5. Record Keeping
    • Maintain organized electronic and/or paper files for all physician-signed documents.
    • Upload documents into designated electronic health records or document management systems in a timely manner.
  6. Quality Assurance
    • Participate in quality audits or internal reviews related to documentation accuracy and compliance.
    • Support corrective actions for deficiencies noted during internal or external audits.

QUALIFICATIONS:

  • High School Diploma or equivalent required; Associate’s degree or healthcare-related certification preferred.
  • Minimum of 1 year experience in healthcare administration, medical records, or home health/home infusion preferred.
  • Familiarity with HIPAA, ACHC, and CMS documentation requirements.
  • Strong attention to detail and organizational skills.
  • Proficient with Microsoft Office, EHR systems, and fax/email communication.
  • Ability to manage multiple tasks and meet deadlines in a fast-paced environment.

CORE COMPETENCIES:

  • Regulatory Awareness – Knowledge of ACHC and HIPAA requirements for medical documentation.
  • Communication – Clear, professional verbal and written skills; ability to liaise with medical professionals.
  • Time Management – Ability to prioritize and manage deadlines for multiple patient files concurrently.
  • Accountability – Takes ownership for timely follow-through of assigned tasks.
  • Team Collaboration – Works cooperatively across departments to support clinical and administrative functions.

REPORTS TO:

Jordan Akers, Clinical Intake Director

DESCRIPTION:

The Staffing Coordinator is here to support our nursing and operations teams. This role is responsible for coordinating nurse staffing assignments, managing restaffing requests, and ensuring timely and accurate entry of patient referral and scheduling data into our system. The ideal candidate will thrive in a fast-paced environment, maintain strong communication with internal teams and pharmacy partners, and be passionate about supporting patient care logistics.

ESSENTIAL FUNCTIONS:

  • Call, text, or email to nurses for availability.
  • Update pharmacies on staffing status daily.
  • Performing Welcome Calls to patients and uploading the file into Nurse Plexus.
  • Confirm start-of-care (SOC) dates with nurses, patients, and pharmacies.
  • Handle scheduling changes and travel coordination.
  • Confirming the first visit with the RN, patient, and ensure RN is aware to contact patient within 24 hours.
  • Use RingCentral, Nurse Plexus, Microsoft, and Salesforce for communication and documentation
  • Monitor and respond to restaff requests from nurses, patients, or pharmacy partners
  • Escalate complex restaff or availability issues to management when needed.
  • Reporting NO-GO and reasons.
  • Maintain professionalism and a positive tone in all interactions.
  • Perform all other duties and tasks as assigned.

REQUIRED QUALIFICATIONS:

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • 1–2 years of healthcare, medical staffing, or administrative support experience.
  • Proficiency in data systems such as Alaya Care, Salesforce, or similar EMR platforms is a plus.
  • Strong organizational skills with attention to detail and follow-through.
  • Excellent verbal and written communication.
  • Ability to work independently and as part of a collaborative team.

REPORTS TO:

Head of Technical Operations

DESCRIPTION:

The Technology Specialist is responsible for providing essential hands-on support for all end-user computing environments, including desktops, laptops, mobile devices, and printers. This role ensures the reliable day-to-day operation of workstations, provides direct technical support to staff, and assists the Head of Technical Operations in maintaining a secure and efficient IT environment in accordance with HIPAA and ACHC standards.

ESSENTIAL FUNCTIONS:

  • Install, configure, and maintain desktop hardware, software, and peripherals for all end-users.
  • Serve as the first point of contact for technical issues; respond to and resolve help desk tickets and user-reported problems in a timely manner.
  • Perform regular system maintenance, including updates, patches, antivirus scans, and data backups on workstations.
  • Assist with employee onboarding and offboarding by preparing workstations and managing user account setup and removal.
  • Troubleshoot and resolve system errors, network connectivity issues, and printer problems.
  • Maintain an accurate inventory of all end-user IT equipment, software licenses, and devices.
  • Provide basic training and guidance to users on IT tools, software applications, and security best practices.
  • Support remote users by troubleshooting issues via secure remote access tools.
  • Document technical procedures, system configurations, and resolutions to common issues for the team’s knowledge base.
  • Escalate complex or unresolved issues to the Head of Technical Operations.

REQUIRED SKILL & QUALIFICATIONS:

  • Minimum of 2 years in an IT support or desktop administrator position.
  • Hands-on experience with Microsoft Windows, Office 365, and standard networking protocols.
  • Prior experience in a healthcare or regulated environment is preferred.
  • Strong knowledge of desktop hardware, software, and network troubleshooting.
  • Excellent problem-solving and task-prioritization skills.
  • Strong interpersonal and customer service-oriented communication skills.
  • Knowledge of HIPAA requirements for data security.
  • Familiarity with help desk ticketing systems and IT documentation.

REPORTS TO:

National Director of Nursing

DESCRIPTION:

The Nurse Manager Liaison is a licensed professional who assumes responsibility and authority for the management and administration and coordination of the RN Independent Contractors and Pharmacies in accordance with the company standards and policies and state, federal, and accrediting body guidelines.

Nursing Manager assists in providing onboarding of new nurses, constant communication with new hires to ensure they are set up for success with the company, communicates frequently with assigned nurses, liaises between pharmacies and nurses as to pharmacy policies and procedures and performs case management duties for patients in assigned regions.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation.

  • The Nurse Manager Liaison will conduct an introductory conference with each New Hire RN Independent Contractor. The NML will discuss company points of contact, case reporting expectations, scheduling of availability, identify areas of skills reinforcement, documentation and the timeline for document submission and error correction process, specific pharmacy requirements, change of condition/adverse event reporting to Pharmacy, MD, and NML.
  • If extensive deficit noted, Nurse Educators will be notified to arrange for further education.
  • The Nurse Manager Liaison will maintain contact with new hires on a bi-weekly basis and as needed, assist them with the process of obtaining new patients by collaborating with the intake team to understand any barriers they may face.
  • The NML will counsel nurses, as requested, to reinforce their contractual obligations to provide skilled services according to MD orders, Pharmacy Policies, and documentation requirements. If a contractor requires continual counseling, the issues will be reported to the National Director of Nursing.
  • Each Nurse Manager Liaison will manage specific regions, divided into teams according to the structure of Intake. The NML is expected to communicate with nurses, pharmacies, and administrative staff through phone calls, text messages, or emails as necessary.
  • The Nurse Manager Liaison will be the point of contact for pharmacies to obtain visit schedules, report issues, complaints, new or changed orders, authorizations, POT Approval/Faxing and other requests by pharmacy.
  • The Nurse Manager Liaison will perform Case Management of patients in assigned region as follows:
    1. Assessing that the ongoing needs and goals of patients and their families are met.
    2. Approving and faxing the Initial Plan of Treatments to the MD for Start of Care and Recertification periods, (when available in NP) as applicable by state law and pharmacy requirements.
    3. Advocating appropriate care and infusion tolerance with pharmacy for patients and their families.
    4. Ensuring that both initial and updated orders or authorizations are present in-patient charts, verifying their accuracy related to infusion type, post-infusion monitoring, and visit counts. The NML will request necessary information from the pharmacy and obtain updated authorizations if there are changes in frequency or orders (e.g., infusion duration, number of visits).
    5. Managing the annual competency checklist and performance reviews for assigned nurses.
    6. If needed, the Nurse Manager Liaison will be available after hours as
      requested.
  •  The Nurse Manager Liaison will always represent themselves and RNE in a professional and ethical manner. They will interpret nursing standards, policies, and procedures while ensuring compliance with regulatory organizations, and providing guidance and support to nursing staff regarding appropriate documentation to maintain compliance with safety regulations.
  • The NML will complete follow-ups on patient compliments, complaints, incidents, adverse drug reactions, and document these on the appropriate forms. They will also participate in the Performance Improvement Program activities as necessary.
  • The NML will hold patient care conferences, in-services, and departmental meetings with assigned nurses as needed.
  • The Nurse Manager Liaison will maintain professional licensure, Liability Insurance, CPR Certifications, and health requirements as well as demonstrates clinical competence, keeps RNE HR file documents up to date.
  • The Nurse Manager Liaison will assist in reviewing Infusion Nursing Notes for clinicians in need of documentation education.
  • The Nurse Manager Liaison will understand duties related to the Comprehensive Emergency Management Plan and will perform as needed for their assigned regions.
  • The Nurse Manager Liaison will report directly to the National Director of Nursing to include work schedules, time off, vacation, illness, etc. Time off should be submitted for approval to NDON in a timely manner.
  • The Nurse Manager Liaison will be available to cover phones for the Eastern, Central, Mountain and Pacific Time zones. This can be split between each NLM. Hours available are from 9:00 a.m. to 7:00 p.m.
  • The Nurse Manager Liaison will perform any other duties as requested by National Director of Nursing as needed.

REQUIRED SKILL & QUALIFICATIONS:

  • Associates degree or higher in nursing or healthcare administration.
  • Experience in a home infusion or infusion setting.
  • Experience in nursing management.
  • Understanding of standard clinical procedures, and nursing rules and regulations.
  • Strong understanding of medical terminology, and infusion supplies used in the home setting.
  • Strong organizational and time management skills.
  • Strong computer skills, including excel, PowerPoint, and MS Teams
  • Functional knowledge and use of Nurseplexus.

PREFERRED QUALIFICATIONS:

  • BSN or higher in nursing or healthcare administration.
  • CRNI, IgCN or other infusion credentialing.

REPORTS TO:

Health Information Manager

DESCRIPTION:

The Medical Records Authorization Coordinator serves as a vital link between healthcare providers, pharmacies, insurance companies, and patients by coordinating medical record management and ensuring timely and accurate authorizations for nursing and infusion services. This position involves the daily review, request, tracking, and documentation of nursing authorizations, maintaining organized records in SharePoint and Nurse Plexus, and facilitating efficient communication with pharmacy partners and insurance providers. The role ensures regulatory compliance, supports patient access to care, and strengthens operational workflows within the Health Information Management team.

ESSENTIAL FUNCTIONS:

  • Review and process requests for medical records and prior authorizations.
  • Request new and recurring nursing authorizations from pharmacies daily.
  • Collaborate with nursing staff and providers to obtain required clinical documentation for insurance approvals.
  • Submit and track authorization requests through payer portals, phone, or fax.
  • Communicate professionally and consistently with pharmacy partners to ensure timely processing.
  • Upload authorization documents into Nurse Plexus and organize files in SharePoint with proper naming conventions.
  • Maintain detailed and organized records of all authorizations and related correspondence.
  • Communicate with patients regarding authorization status, scheduling, and next steps when applicable.
  • Report missing or incomplete authorizations to the Health Information Manager.
  • Ensure compliance with HIPAA and other federal, state, and institutional regulations.
  • Troubleshoot and resolve delays or denials in the authorization process.
  • Assist the Health Information team with document-related tasks as needed.
  • Support smooth workflow, maintain excellent file integrity, and contribute to departmental goals.
  • Adjunct recruitment when requested
  • Meets on a regular basis to participate in recruitment meetings
  • Presents the top 10 quarterly nurses
  • Send out birthday/ anniversary cards

REQUIRED SKILL & QUALIFICATIONS:

  • Experience in medical records, health information management, or insurance authorization.
  • Strong knowledge of medical terminology, insurance policies, and documentation standards.
  • Basic to intermediate computer and data entry proficiency.
  • Familiarity with EHR systems, payer portals, Nurse Plexus, and SharePoint preferred.
  • Excellent attention to detail, organization, and file management.
  • Outstanding communication and time management skills.
  • Positive attitude, professionalism, and ability to collaborate across teams.
  • Willingness to learn and demonstrate growth within the role.

REPORTS TO:

Health Information Manager

DESCRIPTION:

The Medical Data Administrative Specialist role provides essential support to the Health Information Management Department by facilitating the timely and accurate processing of infusion-related documentation. The position works closely with the Infusion Note Team to receive, organize, and lightly correct clinical records, ensuring Start of Care (SOC) documents are completed and uploaded within the 24 to 72-hour timeframe. The role serves as a liaison between the documentation team, nurses, and patients to uphold compliance and quality standards.

ESSENTIAL FUNCTIONS:

Documentation Management & Processing:

  • Accurately input and update patient information, infusion notes, and treatment data into Nurse Plexus and SharePoint platforms.
  • Organize, move, and lightly correct notes to meet compliance and workflow standards.
  • Receive and verify Start of Care (SOC) documents for completeness and upload in a timely manner.
  • Save SOCs from PandaDocs, mark as completed in Nurse Plexus, and update disaster status as indicated.
  • Upload SOCs to SharePoint and move MR folders from pending to active if not already done.
  • Clean up pending SOCs in PandaDocs (e.g., delete duplicates if RN completed paper docs).
  • Review Alpha-1, Prolastin, Stelara, and Entyvio notes for accuracy and required documentation.
  • Ensure documentation platforms remain current, complete, and organized.
  • Assist with Summaries or Plan of Treatment (POT) when time allows.

Communication & Follow-Up:

  • Communicate with nurses, patients, and providers to obtain missing information or resolve discrepancies in documentation.
  • Communication with staff and patients is timely, accurate, and professional.
  • Request missing SOC Documents from nurses.
  • Contact patients when SOCs are incomplete.
  • Reach out to RNs to clarify special needs shelter intent when noted on disaster forms.
  • Follow up on Teams requests (e.g., from Invoicing) to remind RNs to send Prosper SOCs or medication profiles.
  • Use Teams (or designated platforms) to communicate work-related issues, findings, and work schedules.

Compliance & Quality Assurance

  • Review documentation for accuracy and completeness in a timely manner.
  • Confirm that medication profiles and required documentation are included in patient records.
  • Report documentation discrepancies to the Documentation Manager or Assistant Manager (Ashley) for evaluation and action.
  • Demonstrate initiative in supporting compliance, quality assurance, and team efficiency.

Administrative & Reporting Duties

  • Generate Summaries of Treatment when due.
  • Fax Summaries of Treatment and progress notes to pharmacy and physicians (MDOs) and save copies in SharePoint.
  • Request updated medication profiles and supply requests (especially for Prosper and CSI visits).
  • Assist with other medical records functions during peak periods or as assigned by management.

Technical & System Support

  • Help nurses troubleshoot non-IT-related Nurse Plexus issues.
  • Monitor Report Line (RingCentral) to assist the RNs or forward issues to the appropriate department.

Team Collaboration

  • Attend weekly meetings as available.

REQUIRED SKILL & QUALIFICATIONS:

  • Proficiency in basic to intermediate data entry and electronic documentation systems.
  • Familiarity with medical terminology and clinical documentation processes.
  • Effective communication and interpersonal skills, including professional follow-ups by phone or messaging.
  • High level of attention to detail and ability to prioritize and manage time effectively.
  • Demonstrated ability to work collaboratively and adapt to workflow needs.
  • Previous experience with platforms such as Nurse Plexus and SharePoint preferred.
  • Experience in healthcare documentation, particularly in infusion or specialty care settings, is a plus.

REPORTS TO:

Health Information Manager

DESCRIPTION:

Clinical Nurse POT Coordinator is responsible for creating and managing Plan of Treatment (POTs) daily as new patients are admitted. This role requires thorough review of submitted POTs, verification of orders and medications, timely faxing to the appropriate physician, and ensuring all recertifications are completed ahead of expiry. The position demands clinical oversight to maintain compliance and high standards of patient care.

ESSENTIAL FUNCTIONS:

  • Review POTs submitted by patients’ nurses upon admission.
  • Verify all orders and medications carefully before submission.
  • Fax POTs to the correct physician’s office within 24 to 72 hours of receipt.
  • Manage all POT recertifications, completing them in a timely manner—up to 2 weeks before expiration.
  • Ensure clinical accuracy and compliance throughout the POT creation and recertification process.
  • Maintain detailed records and documentation for all POT activities.
  • Follow up promptly with physicians’ offices to confirm receipt and signing of POTs.
  • Collaborate closely with the Health Information Management team and other departments to ensure smooth workflow.
  • Demonstrate strong time management, attention to detail, and teamwork skills.

REQUIRED SKILL & QUALIFICATIONS:

  • Licensed clinical nurse (RN or equivalent)
  • Strong clinical knowledge of treatment orders and medications
  • Excellent attention to detail and organizational skills
  • Ability to manage multiple tasks and deadlines efficiently
  • Effective communication and follow-up skills
  • Ability to work collaboratively in a team environment
  • Proficiency with electronic medical records and fax systems preferred

PERFORMANCE EXPECTATIONS:

  • Ensure all new patient POTs are created and sent within 24-72 hours of receipt
  • Complete all recertifications before their expiration date, ideally 2 weeks prior
  • Maintain accurate documentation and filing for all POTs
  • Work collaboratively to support department goals and compliance standards

REPORTS TO:

Invoicing Manager, QI/QA Manager & Health Information Manager

DESCRIPTION:

The Invoicing & Documentation Specialist is responsible for preparing and submitting accurate invoices to pharmacies, ensuring all billing documentation is complete, organized, and properly uploaded to designated platforms. This role plays a dual function in both billing and documentation review, supporting the accuracy and efficiency of reimbursement and compliance processes. The position involves close coordination with pharmacy partners, nursing teams, and internal departments to ensure timely, accurate submissions and proper record management.

ESSENTIAL FUNCTIONS:

  • Invoice Preparation & Submission
  • Generate and submit accurate invoices for services rendered to partnering pharmacies.
  • Review patient records, nurse visit notes, and authorization documents to ensure billing readiness.
  • Ensure invoice completeness, including proper codes and attached documentation.
  • Maintain confidentiality and security of financial and health records.
  • Documentation Review & Support
  • Review Alpha-1, Prolastin, Stelara, and Entyvio documentation for billing and clinical accuracy.
  • Verifying all required documentation is present and matches the services provided.
  • Ensure all documentation platforms (Nurse Plexus, SharePoint) are current, complete, and organized.
  • Assist medical records and documentation teams during peak times or as directed by management.
  • Filing & Records Management
  • Upload and organize invoices, progress notes, and the supporting documents in Nurse Plexus and SharePoint.
  • Maintain traceable digital records for internal use and external audits.
  • Ensure compliance with HIPAA regulations in handling patient and billing data.
  • Communication & Coordination
  • Communicate with pharmacies to resolve invoice questions or discrepancies.
  • Coordinate with nursing staff to confirm services, resolve missing documentation, and support billing readiness.
  • Use Microsoft Teams and other platforms for internal communication, updates, and coordination.
  • Attend weekly meetings as needed and participate in ongoing training and process updates.

QUALIFICATIONS:

  • High school diploma or equivalent (required)
  • 1+ year experience in billing, invoicing, or administrative work in a healthcare setting (preferred)
  • Familiarity with specialty infusion medications and documentation (Alpha-1, Prolastin, etc.) is a plus
  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Experience using SharePoint, Nurse Plexus, or similar EMR/EHR platforms (preferred)
  • Excellent attention to detail and organizational skills
  • Strong communication, coordination, and problem-solving abilities

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